Terms that support
authorised security work.

Terms overview

These Terms of Service (“Terms”) govern access to and use of Cyber Guard Solutions Team (“CGST”, “we”, “us” or “our”) websites, security assessment platform, accounts, security enquiries, assessments, reports and related services. By accessing or using a CGST service, you agree to these Terms to the extent applicable to your use of that service.

1. CGST services

CGST provides cybersecurity-related services that may include security assessments, risk identification, findings and reports, remediation guidance, retesting, cybersecurity support, security awareness and related advisory services. The exact scope and deliverables of a paid or authorised engagement are determined by the applicable proposal, quotation, scope, authorisation, statement of work or other engagement documentation.

2. Accounts and authentication

Certain CGST services may require an account. Authentication may include passwordless email verification, one-time passwords or other mechanisms made available by CGST. You are responsible for maintaining control of your email account, devices, sessions and authentication mechanisms. You must provide accurate information and must not impersonate another individual or organisation or access an account without authorisation.

3. Authorised security testing

You must not submit a domain, application, system, network, account, infrastructure component or other asset for security assessment unless you own it or have sufficient permission from its owner to authorise the requested testing.

• CGST may require ownership verification, written authorisation, scope approval or other evidence before testing begins.
• An assessment request alone does not constitute unrestricted authorisation to test an asset.
• Testing must remain within approved scope, methods, timeframes and restrictions.
• CGST may decline, suspend or terminate activity where authorisation is insufficient, risk is unacceptable or continuation may violate applicable law or third-party rights.

4. Prohibited use

You must not use CGST services to facilitate unauthorised access, malicious exploitation, credential theft, malware distribution, phishing, denial-of-service activity, unlawful surveillance, fraud, harassment, infringement of third-party rights or other unlawful or abusive activity. You must not intentionally interfere with or compromise CGST systems or other users’ accounts.

5. Assessment results

Security assessments represent observations within the agreed scope and conditions at the time the assessment is performed.

6. Customer responsibilities

Customers are responsible for providing accurate scope information, maintaining appropriate backups, obtaining necessary permissions, identifying operational restrictions, reviewing proposed assessment scope, protecting their own credentials and systems, and implementing remediation decisions appropriate to their environment.

7. Fees, payments, cancellation and refunds

Where a CGST India service is chargeable, applicable prices, quotations, invoices or payment requests may be denominated in Indian Rupees (INR). The price and payment terms are those presented or agreed for the relevant service. Payments may be processed by third-party payment providers such as PayU where that payment flow is used.

Cancellation and refund eligibility may depend on the relevant service, whether work has commenced, resources have been allocated, third-party costs have been incurred and the terms communicated for the engagement. Engagement-specific terms take priority where they address cancellation or refunds.

8. Confidentiality and security information

Security reports, vulnerability information, technical findings, credentials, assessment evidence and other sensitive engagement information should be handled confidentially. Each party should take reasonable measures to prevent unauthorised disclosure, subject to lawful disclosure requirements and information already lawfully public or independently obtained without confidentiality restrictions.

9. Intellectual property

CGST retains rights in its pre-existing methodologies, templates, platform software, branding, documentation and processes except where expressly agreed otherwise. Customers retain their rights in their own systems, data, content and materials supplied to CGST. Rights concerning engagement-specific reports and deliverables may also be governed by the applicable engagement documentation.

10. Availability and third-party services

CGST may modify, maintain, suspend or discontinue website or platform functionality when reasonably necessary. We do not guarantee uninterrupted or error-free availability. CGST services may rely on third-party infrastructure such as hosting, authentication, email delivery, payment processing and analytics.

11. Disclaimer

Cybersecurity involves evolving threats and inherent uncertainty. CGST does not warrant that an assessment, report, recommendation or other service will identify every existing or future vulnerability or prevent every cyberattack, data breach, service interruption, financial loss or other incident. Nothing in a CGST report should be interpreted as a representation that a system is “unhackable” or completely secure.

12. Limitation of liability

To the extent permitted by applicable law, liability arising from CGST services will be subject to the limitations agreed for the applicable engagement and any mandatory rights that cannot lawfully be excluded or limited. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

13. Suspension or termination

CGST may suspend or terminate access where reasonably necessary because of unlawful activity, unauthorised security testing, material violation of these Terms, security threats, fraud, abuse, non-payment where applicable or legal requirements. Users may stop using CGST services subject to outstanding obligations from an existing engagement.

14. Privacy

Personal information associated with CGST services is handled in accordance with the CGST Privacy Policy.

15. Changes to these Terms

CGST may update these Terms to reflect changes in services, security requirements, business operations or applicable requirements. The current version will be published with an updated “Last updated” date.

16. Governing law and disputes

These Terms and CGST India services are intended to operate subject to applicable laws of India. Any specific governing-law, jurisdiction, arbitration, mediation or dispute-resolution provisions agreed in an engagement-specific contract will apply according to their terms. CGST does not state a specific court jurisdiction here where it has not been separately agreed.

17. Contact

Questions regarding these Terms may be sent to info@cyberguardsolutionsteam.in.